Customer Information

Whatever you need to know, always feel free to contact AIS Airlines!

For example:

  • For questions about a reservation, to change or cancel a reservation.
  • For questions about travelling on an AIS Airlines flight.
  • For requesting assistance.
  • For requesting a refund or compensation.
  • For passing on a complaint, compliment, comment or suggestion. Your feedback means a lot to us.

If you contact us by e-mail, we aim to reply within 5 business days.

All claims shall be sent within 30 days after arrival and will be answered within 10 business days.

AIS Airlines
Flamingoweg 20
8218 NW Lelystad – Airport
The Netherlands
T: +31 20 654 1561