Cabin Baggage

You are allowed to carry a certain amount of baggage in the cabin.

Each seat-occupying passenger may carry onboard a reasonable amount of the following:

• A handbag, purse or briefcase, appropriate to normal travel.
• A reasonable amount of reading material.
• A small camera.
• An overcoat or blanket.
• An umbrella.
• A walking stick.
• Crutches, if the passenger is dependent on them.

In addition to the above mentioned personal effects, AIS Airlines allows each passenger to take one piece of cabin baggage onboard no larger than 55cm x 40cm x 23cm, which may not exceed 6kg.

Liquids

Special rules apply for liquids, creams, pastes, gels and aerosol cans. You may only carry these in your cabin baggage in small amounts not exceeding 100ml per article. They must be placed in a transparent and sealable plastic bag with a volume of not more than 1 litre. One transparent plastic bag may be taken per person, which must be closed and the articles must fit inside. When your hand baggage is inspected you will be asked to present the transparent plastic bag separately.

These rules do not apply to the following:

• Baby food to be consumed during the flight.
• Special diet foods to be consumed during the flight.
• Medicines to be taken during the flight (provided you have a prescription or physician’s statement).

Tax- Free Articles

If you want to take onboard articles you have bought tax-free at the airport, it is important to know that for travel within Europe you can purchase liquids such as liquor and perfume after passing through passport control or on flights operated by European airlines. Liquids will be packed and sealed for you. The seal is valid for one day and may not be broken until you have reached your final destination.

For travel starting outside the European Union, EU countries continue to maintain the rule that passengers from non-EU countries are not allowed to bring duty-free liquids with them when transferring at an EU airport. We therefore advice you against any duty-free liquids at non- EU airports if you will transfer at an EU airport since liquids might be confiscated upon boarding.

Prohibited Articles

According to European Union rules, the following articles may not be carried in cabin baggage of a passenger aeroplane:

Liquids

Unless in small quantities and packed separately according to the official rules, mentioned above.

Products of animal origin

Such as meat, meat products, milk and milk products.

Firearms

• Air pistols, air rifles and pellet guns.
• BB guns (ball bearing guns).
• Catapults.
• Crossbows.
• Firearm components (except telescopic viewing equipment and view finders).
• Firearms (pistols, revolvers, rifles, etc.).
• Harpoons and spear guns.
• Humane animal killers.
• Industrial staple and nail guns.
• Lighters.
• Replica and imitation firearms.
• Signal flare pistols.
• Starting pistols.
• Stun or shocking devices, e.g. cattle prods and ballistic conducted energy systems.
• Toy guns.

Blunt and edged items

Blunt Items

• Baseball, cricket and softball bats.
• Billiard, snooker and pool cues.
• Canoe or kayak paddles.
• Fishing rods.
• Golf clubs.
• Hockey or lacrosse sticks.
• Martial arts equipment, e.g. knuckledusters, sticks, clubs, flails, numchucks, kubatons and kubasaunts.
• Rigid and flexible clubs or battons, e.g. truncheons, blackjacks.
• Skateboards.

Pointed/Edged Items

• Arrows and darts.
• Axes and hatchets.
• Climbing irons.
• Harpoons and spears.
• Ice axes and ice picks.
• Ice skates.
• Jack-knives or flick knives with blades of any length.
• Knives, including ceremonial knives, with a blade of more than 6cm, made of metal or other material strong enough to be used as a weapon.
• Machetes.
• Meat cleavers.
• Open razors (excluding safety or disposable razors with blades enclosed in cartridges).
• Sabres, swords and sword sticks.
• Scalpels.
• Scissors with blades more than 6cm in length.
• Ski and walking/hiking poles.
• Throwing stars.
• Tools that could be used as a pointed or edged weapon, e.g. drills and drill bits, stanley knives, utility knives, all saws, screwdrivers, crowbars, hammer, pliers, wrenched and spanners, soldering equipment.

Explosives, flammable, chemical and toxic substances

Explosive and Flammable Substances

• Aerosol spray paint cans.
• Alcoholic beverages exceeding 70% by volume .
• Ammunition.
• Blasting caps.
• Detonators and fuses.
• Fireworks or flares in any form (including firecrackers and toy caps).
• Flammable liquid fuel, e.g. petrol, diesel, lighter fluid, alcohol, ethanol.
• Gas and gas bottles, e.g. butane, propane, acetylene, oxygen in large volumes.
• Grenades.
• Matches, except safety matches.
• Mines and other explosive military devices.
• Replica or imitation explosive materials or explosives.
• Smoke grenades or cartridges.
• Turpentine and paint thinner.

Chemical and Toxic Substances

• Acids and alkalis, e.g. spillable ‘wet’ batteries.
• Corrosive or bleaching substances, e.g. mercury and chlorine.
• Disabling or incapacitating sprays, e.g. mace, pepper spray, tear gas.
• Fire extinguishers.
• Infectious or biologically hazardous material, e.g. infected blood, bacteria and viruses.
• Material capable of spontaneous ignition or combustion.
• Poisons.
• Radioactive material, e.g. medicinal or commercial isotopes.

For additional information, please contact AIS Airlines or our Authorised Agents.

Loose lithium batteries may only be carried in the cabin baggage. Each spare battery must be packed in the original packaging. If you no longer have this packaging, you must cover the battery contact points with tape to insulate them and pack each battery in a separate plastic bag.

Check-In Baggage

All passengers have a free baggage allowance of 15kg.

A baggage label indicating the flight number, date and destination as well as the passenger’s name shall be attached to the baggage at the time of check-in or the time of delivery at the airport drop off point in such a way that it will remain attached to the baggage for the duration of the flight.

Excess Baggage

At the airport, each piece of baggage is weighed separately. If your baggage exceeds the allowed amount, weight and/or dimensions, this is considered excess baggage. You can bring this at an excess baggage fee of 15 EUR/kg/flight.

You are allowed to carry baggage exceeding 15kg up to a maximum of:

• 30 kg per piece.
• 40 kg per person.

Special Baggage

We are happy to transport your special baggage, such as sports equipment and musical instruments.

You always need to make a reservation for the transport of your special baggage at least 48 hours in advance to ensure that we are able to carry your special baggage. If you bring special baggage in addition to your standard baggage allowance you will need to pay a fee of 30 EUR/item.

Some firearms and ammunition for sport purposes may under certain conditions be carried as checked in baggage, upon prior approval. For more information and reservations contact AIS Airlines by sending a request to aisairlines@aiviareps.com or by calling the AIS Airlines Call Center, tel. +31 20 654 1561.

Delayed, Lost, Missing or Damaged Baggage

You should receive a baggage claim tag for every bag that you check in before departure. Make sure to save these tags until you have received all of your baggage.

If you discover in the baggage claim area that your baggage is missing, please immediately inform AIS Airlines. You are required to fill out a Property Irregularity Report within 1 week of arrival.
Once your baggage has been found we will contact you and arrange delivery within 5 business days.
If your baggage has not been found within 1 month you are entitled to a compensation.

Normal use of your baggage may result in scratches, marks, dents and other minor damage on your baggage. We are not liable for this. If you discover other, bigger kinds of damage to your baggage please report this to AIS Airlines as soon as you arrive. If any content of your baggage is missing as a result of damage or theft, report this to AIS Airlines as soon as you arrive. It has to be reported within 1 week of your arrival. After this time we unfortunately can no longer handle your request.

If your bag was delayed, lost, damaged or something was missing from it, please contact AIS Airlines to request reimbursement of expenses and/or compensation. Unfortunately we have limited liability, so if your bag was lost we recommend contacting your insurance company. Most insurance policies cover loss on the basis of the value of the property while, in the aviation industry, only a limited compensation per person is customary.

Please request a compensation form by sending an email to aisairlines@aiviareps.com.